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Mastering Service Quality and Customer Recovery

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  • Product Code: EA3638
  • Date Created: Jul 7 2025
  • Printable: NO
  • Star Rating: Not Available

MASTERING SERVICE QUALITY AND CUSTOMER RECOVERY

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This eBook, Service Quality, Failure and Effective Recovery, is written to support university students and anyone interested in understanding service quality, especially those working in or studying the service industry

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